In the event you are not completely elated with your items, please notify us as soon as possible.
Please note, we do not offer refunds.
Custom Orders, Pre-Orders, Something Special Orders, and Sample Sale orders are Final Sale and not eligible for refund or return.
Any unworn, undamaged items will be happily accepted for exchange or store credit within 30 business days of delivery.
In order to be eligible for an exchange, merchandise must not be worn, altered or damaged and must have all original packaging.
For your convenience, we will email you a free return label (US customers only).
Processing time for returns may vary and take up to 7 business days from receipt of the return.
Product Support Policy
Brother Vellies uses repurposed and full-use animal hides as part of it's ethical inititative. All animal hides differ slightly, and the customer acknowledges that differences, within reason, will not be considered as damages.
Please note our capacity to assist with products is limited to those purchased directly through our official online store. We are unable to provide assistance with products bought from authorized Brother Vellies retailers or other sources.
While we acknowledge that our current policy might cause some inconvenience, our Customer Care team is committed to helping you make informed decisions about your purchases, and is happy to address any queries or concerns you may have, whether about our products or our policies.