Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout, along with duties and taxes. We advise opting for DHL as your shipping preference when checking out. 

Please note, we do not have any control over the calculated taxes and duties.

Orders will be shipped on a DDP (Delivery Duty Paid) basis, meaning all applicable import duties can be paid at the time of checkout to avoid additional charges when your online order arrives. Please be advised that duties and taxes are non-refundable after your order has shipped.

Processing time for in-stock orders may vary and take several business days before your order is shipped.

Our shipping is based on business days, excluding holidays. We offer standard shipping on all US orders, including Hawaii and Alaska and free shipping on all US orders over $500. Items in stock are expected to ship within 3-7 business days, and items for pre-order will ship within the date range indicated on their product page. Once shipped, you will receive your shipping confirmation and tracking number via email.

You can also check shipping status from your account page.

Delivery times vary by distance and carrier, but when shipping within the United States, expect a delivery time of about 2 to 10 business days following our estimated 3-7 day processing window. These shipping windows may be extended due to holidays.

Estimated delivery times are to be used as a guide only and commence from the date of dispatch. While International orders are shipped DDP, we are not responsible for any delays caused by destination customs clearance processes.

When you submit an order, we will make all diligent efforts to get your items to you in a timely manner.

Please note, once your order ships, no changes can be made to the shipping address. Orders may be canceled only within 24 hours of original purchase.

If your request meets the above requirements, please reach out to customercare@brothervellies.com for assistance.

We use UPS for orders shipping within the United States, and UPS or DHL for orders shipping overseas. You’ll be asked to select a delivery method during checkout.

Order tracking information can be found when you sign into your account, on the order status page.

If you checked out as a guest, your tracking number can be found in your shipping confirmation email. Please double-check your spam folder for shipping and delivery confirmation emails.

If you haven't received a shipping notification within 7 business days of placing your order, please reach out to us at customercare@brothervellies.com

Any unworn, undamaged items will be happily accepted for exchange or store credit within 30 business days of delivery. Please note, we do not offer refunds.

In order to be eligible for return merchandise must not be worn, altered or damaged and must have all original packaging. Brother Vellies reserves the right to refuse returns that do not meet our requirements.

To start a return request, please click here.

Once your return request is submitted for review and approved by our team, you will receive your complimentary return label with instructions via email.

Items must be shipped back to us using the return label provided to you.

Processing time for returns may vary and take up to 7 business days from receipt of the return. After your return has been received and processed, you will receive store credit to use towards a future purchase. Exchanges will be processed for shipping once the returning item is marked as In Transit.

We always aim for make sure our customers love our products, but if you do need to return an order, you may return your item(s) for store credit, or exchange for a different size. Please note, we do not offer refunds.

In the event you are not completely elated with your items, please submit a return request in our Returns Center as soon as possible. 

To start a return, please click here.

Any unworn, undamaged items will be happily accepted for exchange or store credit within 30 business days of delivery. In order to be eligible for return merchandise must not be worn, altered or damaged and must have all original packaging. Brother Vellies reserves the right to refuse returns that do not meet our requirements.

Once your return request is submitted for review and approved by our team, you will receive your complimentary return label with instructions via email.

Processing time for returns may vary and take up to 7 business days from receipt of the return. After your return has been received and processed, you will receive store credit to use towards a future purchase.

Yes! You may exchange for the same product in a different size. To start an exchange, please click here.

Once your request has been approved, you will receive a shipping label via email. We kindly ask that you return your item(s) using only the label provided through our Returns Center.

Please affix the label to your package, take the package to the nearest drop off location and retain a copy of the tracking number for your records. Once your return tracking is showing as "In Transit" your exchange order will be released for shipping.

If there's a different style you have your eyes on, please submit a return request to receive store credit. After your return has been received and processed, you will receive the store credit to use towards another purchase.

Gift Exchanges

We are happy to allow you to make gift exchanges if the original order was purchased from our official online store, brothervellies.com. 

To start a gift return, please click here. 

Once your return has been received and processed, your store credit will be emailed to you in the form of a Brother Vellies Gift Card.

You may apply the credit at checkout by entering your gift card code in the discount field.

Please reach out to customercare@brothervellies.com with any questions!

It depends on the creator and the product. Please reach out to customercare@brothervellies.com with your inquiry!

Please note our capacity to assist with products is limited to those purchased directly through our official online store. We are unable to provide assistance with products bought from authorized Brother Vellies retailers or other sources.

We do not offer repairs at this time.

It is the responsibility of the customer to promptly notify us of any issues or defects with their purchased product(s) within 30 days of the delivery date. This notification should be emailed to us at customercare@brothervellies.com with an image of the affected area.

Brother Vellies uses repurposed and full-use animal hides as part of its ethical inititative. All animal hides differ slightly, and the customer acknowledges that differences, within reason, will not be considered as damages.

Please note that we are unable to provide assistance for products that have become damaged as a result of normal wear and tear or misuse. Additionally, any notifications of product issues received after the 30-day support window will not be eligible for resolution under this policy.

While we acknowledge that our current policy might cause some inconvenience, our Customer Care team is committed to helping you make informed decisions about your purchases, and is happy to address any queries or concerns you may have, whether about our products or our policies.