Processing time for standard orders may vary and take up to 3 business days, then orders can be shipped. Our shipping is based on business days, excluding holidays. We offer priority shipping on all US orders, including Hawaii and Alaska and free shipping on all US orders over $200.
Items in stock will ship within 2-3 business days from our New York store, and items for pre-order will ship in the date range indicated on their product page. If you need an item expedited, please select the best shipping option for prompt delivery at check out. If you missed the chance at check out, please email us at firstname.lastname@example.org to notify us of any shipping alterations you wish to make so we can best handle the delivery of the items. Once shipped, you will receive your tracking number via email. Delivery times vary by distance and carrier but when shipping within the US, expect a delivery time of about 2 - 6 business days. All sample sale items are final sale and can not be returned or exchanged.
Brother Vellies does ship internationally and advises opting for DHL for international delivery when checking out. Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.
In the case you are not completely elated with your shoes, please notify us as soon as possible. Any unworn, undamaged items will be happily accepted for exchange within seven (7) business days. Please note, we do not offer refunds. Orders may be canceled only within 24 hours of original purchase. Custom orders are not eligible for refund or return.