Join Our Team

ABOUT BROTHER VELLIES 

 

Founded in 2013, Brother Vellies is a black owned and female led lifestyle and accessories brand redefining luxury through style and substance. With values rooted in sustainability, social impact, artisanal craftsmanship, and community, the brand embodies the creative vision of designer and activist Aurora James, creator of the Fifteen Percent Pledge. 
For more information visit www.brothervellies.com or on Instagram @BrotherVellies
 

To apply please submit your resume to:  careers@brothervellies.com

JOB TITLE:  SENIOR DESIGN & PRODUCTION ASSISTANT

LOCATION:  NEW YORK OR LOS ANGELES

 

Primary Purpose:  Assist the Creative Director in the design, development and production of Brother Vellies products.

We are looking for a creative and enthusiastic individual to support the Creative Director in the Design, Product Development and Production efforts at Brother Vellies. This candidate should be self-motivated, organized, personable, and looking to develop their skills within a dynamic and fast-paced environment. The individual will be responsible for creative concepting, visual design and development of various creative projects including our accessories collections, products developed in collaboration with brand partners, and the various network of global artisans in our Something Special subscription program.

Responsibilities include (but are not limited to):

  • Support our Creative Director in the design, development and production process for all product categories, shoes, handbags, accessories, and home, with men’s and women’s footwear as the priority.
  • Create a cohesive product assortment each season that delivers sales results, is unique, innovative, and is ahead of market trends, ensuring brand aesthetic and design storytelling is threaded throughout.
  • Assist with the creation of sketches and technical packs for each collection.
  • Oversee conceptual, digital, and production design work, as well as provide managerial oversight of the various design and production partners.
  • Create and refine an ecosystem of products on the line plan, building assortment strategies based on seasonality, function, style count and price point.
  • Assist in the sourcing of raw materials in line with the product/collection briefing.
  • Oversee collating of all raw material information, pricing, MOQ technical sheets.
  • Creating detailed sketches and CAD illustrations to progress designs through the full development and manufacturing process.
  • Oversee sourcing of new artisan workshops globally. 
  • Ensure artisanal handcrafted products are ordered with 4-6month lead time to ensure timely development and delivery of products, especially as it pertains to the Something Special program.
  • Oversee the tracking of all product samples through the design and development process, managing the production and sampling costs to ensure costs stay within budget.
  • Oversee tracking, management, and shipping of all materials and products to ensure various components are developed and secured in time to deliver the collection on time.
  • Own and drive critical timelines on projects and balance workload for the design and production team, adhering to calendar and key milestones.
  • Ensure all new product samples are fit tested, providing feedback to production teams on modifications required both from a technical and creative standpoint to ensure high quality standards.
  • Work with retail teams to ensure all new samples are photographed in time for line sheet creation, market presentations, and online selling.
  • Support in the creation of line sheets each season, working with the Creative Director to name new collections and work with production and operations teams to prepare pricing. 
  • Analyze new styles and collaborations for viability, cost-effectiveness, long-term line-planning, and competitive advantage to facilitate decision making and timely execution.
  • Work with the CEO to manage budget to ensure project costs do not exceed budgets, and that inventory planning and assortments are performing to sales forecast to achieve financial and operational objectives.
  • Provide creative direction to collaboration partners to ensure brand codes and guidelines are respected.
  • Work closely with Retail and Wholesale teams to regularly gather feedback on product assortment, customer feedback, and market trends that the company needs to integrate as part of future collection planning.

Required Skills and Experience:

  • 4+ years of relevant experience.
  • Must love shoes! Experience in footwear design is mandatory.
  • The ideal candidate will also have experience in small leather goods, handbags, and home products as well.
  • Must be incredibly creative, innovative with strong illustration skills.
  • Thorough knowledge of Adobe Illustrator and Photoshop a must.
  • Able to create hand sketches and is highly proficient in CAD.
  • A strategic thinker with a solutions-oriented mindset, who can think outside of the box and innovatively across all stages of the creative, design and development process.
  • Able to multi task, managing multiple priorities to deliver on several concurrent seasons at once.
  • Problem solver who can prioritize among multiple and sometimes competing priorities.
  • Strong interpersonal, communication and presentation skills both oral and written.
  • Must be dependable, trust worthy, driven, and passionate.
  • Experience working with small artisan communities around the world a plus.
  • Proficiency in foreign languages, either in Spanish, Italian, or French a plus.
  • Entrepreneurial, highly motivated self-starter with the ability to work both collaboratively and independently.
  • Eager to grow as a leader and contribute to the future of Brother Vellies.
  • Bachelor's degree in Design or Design related field preferred.

To apply please submit your resume and portfolio to:  careers@brothervellies.com

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    JOB TITLE:  CUSTOMER SERVICE REPRESENTATIVE (CSR)

    LOCATION:  BROOKLYN NEW YORK.  HYBRID OR REMOTE WORK POSSIBLE.

    The Customer Service Representative (CSR) is responsible for interacting with customers across email, social, phone, and Shopify Inbox online chat.

    This position reports to the Store Manager and supports the overall store and brand customer experience. 

    Responsibilities include (but are not limited to):

    • The ideal candidate has a positive warm friendly demeanor and is authentic, empathetic and professional in all customer interactions.
    • Support customers with genuine and friendly enthusiasm over the phone, on virtual chats, on social and on email.
    • Communicate clearly and professionally adapting style to suit customers by problem solving and resolving conflict within company guidelines.
    • Respond promptly to all customer questions providing product and service information.
    • Ensure customer inquiries and issues are managed end to end and addressed in a timely manner to deliver 5-star luxury customer experience.
    • Nurture long-term relationships with VIP customers to meet or exceed customer satisfaction and loyalty.
    • Proactively address customer concerns with care and confidence.  
    • Know when to escalate and partner with leadership team to determine the best path forward.
    • Provide insight and feedback to the store manager, and leadership team, providing recommendations or seeking support to address issues that are more effectively managed via corporate emails instead of one-to-one communication when more mass communication or company updates are needed.
    • Manage the company’s FAQ, and customer service script guidelines, ensuring all customer interactions are consistent with the brand tone, voice, and values across all touch points.
    • Previous experience with Shopify, Zendesk, Returnly, Gorgias, and other omni customer service platforms for small businesses preferred.
    • Support sales and conversion goals by guiding customers on their customer journey, providing insight into product information, fit and storytelling, upselling and cross selling where relevant to drive acquisition, retention to support with achieving company objectives.
    • Manage customer requests for returns, exchanges, and cancelation requests per company policy and guidelines.
    • Support customer orders with shipping issues, providing customs forms, packing lists, and supporting documentation to help expedite delivery of international shipments.
    • Work with various fulfillment partners and warehouses so that any orders that are held up are resolved to ensure order fulfillment is managed on a timely basis.
    • Provide insight to management team on frequent requests or feedback on products to support with buying and inventory planning.
    • Support the monthly Something Special subscription program, supporting customers with address update requests, shipping status, tracking of monthly gift delivery, replacement of damaged items, and fulfillment of missing gifts.
    • Previous experience with subscription platforms such Bold or Recharge a plus.

    Physical Demands

    While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers.  The employee must occasionally lift up to 25 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices and phones for long periods of time.

    Required Skills and Experience:

    • Must love shoes!
    • Prior experience in retail customer service mandatory. Luxury preferred.
    • Must have a solutions-oriented mindset
    • Able to multi task, managing multiple priorities to deliver on several concurrent seasons at once.
    • Problem solver who can prioritize among multiple and sometimes competing priorities.
    • Excellent interpersonal, communication and relationship building skills both oral and written.
    • Must be dependable, trust worthy, driven, and passionate.
    • Entrepreneurial, highly motivated self-starter with the ability to work both collaboratively and independently.
    • High School diploma or an equivalent degree.
    • 1-2 years prior retail customer service experience required, specialty store, luxury or hospitality preferred.

    To apply please submit your resume and portfolio to:  careers@brothervellies.com

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    JOB TITLE:  PR INTERN

    LOCATION:  NEW YORK, NY

    The PR Intern will work closely with the Brother Vellies Leadership team and have exposure working with the PR agencies, stylists, and media partners working with and supporting Brother Vellies.

    Responsibilities include (but are not limited to):

    • Work with Retail teams and PR/Talent agencies to manage all sample requests, and sample pulls to secure placements across all brand exposure opportunities.
    • Communicate regularly with the various teams to ensure sample requests are managed, pulled, cataloged, delivered, and returned accurately and on time.
    • Assist with tracking all press samples on loan for PR opportunities and shoots
    • Manage all sample pulls required for product photography, and editorial shoots for ecommerce and social platforms.
    • Work with Retail and PR agencies on logistics paperwork, shipments, and arranging messengers
    • Check in all sample returns from photo shoots and celebrity fitting
    • Oversee the organization of the PR closet and showroom
    • Manage the press kit section of the website to ensure all new collections are properly represented and searchable for sample requests.
    • Support in taking pictures for social media content

    Required Skills and Qualifications:

    • Must be available to work at the Brother Vellies Brooklyn headquarters, Monday – Friday 10am-6pm.
    • Highly organized with a strong attention to detail.
    • Strong work ethic, creative problem solver, takes initiative.
    • Entrepreneurial spirit and strong affinity for the Brother Vellies brand, mission and values.
    • Passionate about Fashion accessories and the Fashion industry
    • Proficiency in Microsoft Excel, Power Point and Word
    • Experience with Fashion GPS and/or Shopify a plus
    • Strong desire to learn key functions of the fashion industry

    An outstanding professional will have...

    • BA in Marketing, Communications or Fashion Design preferred.
    • 1-3 years’ experience in public relations, marketing communications

    To apply please submit your resume to:  careers@brothervellies.com

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    JOB TITLE:  DESIGN INTERN

    LOCATION:  LOS ANGELES OR NEW YORK

    Brother Vellies is looking for a creative Accessories and Footwear Design Intern to assist in the process of developing seasonal fashion collections.  The Design Intern will work closely with the Creative Director and have exposure working with the various artisanal partners around the world. 

    Responsibilities include (but are not limited to):

    • Assist with hand-work to create sketches, prototypes and samples for market
    • Create mockups in photoshop of potential colorways, materials, to assist with visualization
    • Support in completing Accessories and production tech packs to send to our global partner factories
    • Taking photos and inventory of prototypes and samples for each new season
    • Support in creating seasonal line sheets for market presentations
    • Cross-departmental collaboration and communication
    • Support with logistics, packing and shipping samples
    • Assist in daily studio errands when needed

    Required Skills and Qualifications:

    • Must have background in Footwear and/or Accessories
    • Entrepreneurial spirit and strong affinity for the Brother Vellies brand, aesthetic, mission and values.
    • Highly organized with a strong attention to detail.
    • Strong work ethic, creative problem solver, takes initiative.
    • Committed to meet deadlines and able to handle multiple tasks at the same time.
    • Proactive and willing to learn;
    • Positive attitude, with a can-do approach to everything.
    • A team player but able to work independently
    • Good knowledge of MS Office and Adobe suite
    • BA in Fashion Design, with a focus in footwear preferred.
    • 1-3 years’ experience in footwear/accessories design

    To apply please submit your resume to:  careers@brothervellies.com

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    JOB TITLE:  BUSINESS ANALYST INTERN

    LOCATION:  NEW YORK, NY

    The Business Analyst Intern will report to the CEO and have exposure working with the Finance and Accounting department to assist with various financial analysis, reporting, and due diligence activities for Brother Vellies.

    Responsibilities include (but are not limited to):

    • Prepare, review, and analyze accounts payable and accounts receivable to support in the management of cash flow, budgeting, and forecasting.
    • Support in daily, monthly and annual sales projections across retail, ecommerce, and wholesale.
    • Support in the analysis of Business Performance and tracking of KPI’s to achieve annual goals.
    • Conduct market research in category opportunities, channel optimization, or geographical expansion.
    • Support in the analysis of financial statements Income Statement, Balance Sheet, Cash Flow etc.
    • Special projects and ad hoc reporting and analysis as needed.

    Required Skills and Qualifications:

    • Strong accounting and analytical skills
    • Strong communication and interpersonal skills
    • Excellent initiative and problem-solving skills
    • Demonstrated ability to perform financial analysis with limited direction
    • Proficiency in MS Excel, QuickBooks, and Shopify preferred
    • Entrepreneurial spirit and passion to have a meaningful impact
    • Strong desire to learn and develop their professional skillset

    An outstanding professional will have...

    • BS in Finance/Accounting, candidates seeking CPA or MBA preferred
    • 1-3 years’ experience in public accounting or financial reporting

    To apply please submit your resume to:  careers@brothervellies.com

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    JOB TITLE:  MERCHANDISING & INVENTORY OPERATIONS INTERN

    LOCATION:  NEW YORK

    Responsibilities include (but are not limited to):

    The Merchandising and Inventory Operations Intern will work closely with the CEO and Retail teams at our offices and retail location in Brooklyn where they will assist in a variety of projects:

    • Support with daily operations inventory management and tracking at the retail store, warehouse fulfillment center, and on the Shopify Ecommerce website.
    • Assist with merchandise planning and trend forecasting for upcoming seasons to inventory processing, allocation, and distribution management across channels.
    • Assist with purchase orders, vendor and customer relations, and analyzing the performance of inventory across multiple categories
    • Running regular reports for buys and sales reporting to analyze inventory performance across multiple categories
    • Review sell-through across retail and wholesale, identify replenishment orders required to ensure adequate inventory levels of key items.
    • Work with Design team to assist with Trend and Style Forecasting
    • Assist with pricing, competitive analysis, and margin analysis for each seasonal collection.

    Required Skills and Qualifications:

    • Must have background in Fashion Merchandising, experience in Footwear or Accessories preferred.
    • Entrepreneurial spirit and strong affinity for the Brother Vellies brand, aesthetic, mission and values.
    • Highly organized with a strong attention to detail.
    • Strong work ethic, creative problem solver, takes initiative.
    • Committed to meet deadlines and able to handle multiple tasks at the same time.
    • Proactive and willing to learn;
    • Positive attitude, with a can-do approach to everything.
    • A team player but able to work independently
    • Advanced knowledge of Excel, PowerPoint and MS Office, knowledge of Shopify a plus
    • Interested in a Career in Fashion Merchandising or Retail Operations
    • Recent Graduates or Currently Enrolled in a 4-year degree program
    • Retail experience not required but a plus
    • BA in Fashion Merchandising, Buying or Business Planning preferred. Studying towards an MBA a plus
    • 1-3 years’ experience in merchandising, buying, planning or inventory management

    To apply please submit your resume to:  careers@brothervellies.com

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    Communications and Social Media Strategist

    Job Description
    Brother Vellies is looking for someone who is a self-starter, organized, personable, and a quick thinker to join our team as a Communications and Social Media Strategist. This person would oversee Brother Vellies’ social media channels, create compelling copy for our newsletters and products, and be a liaison between our public relations agency and the team. Responsibilities include but are not limited to:

    Duties and Responsibilities:

    • Lead the strategic planning, development, ongoing execution, and management for all social media activities on behalf of the brand. Own and execute social media content for all Brother Vellies channels (FB, IG, Twitter, Pinterest).
    • Lead content creation including content sourcing and shoots as needed.
    • Achieve and track KPI’s across each platform. Prepare reports that show success of campaigns and key metrics.
    • Drive meaningful fan engagement, brand awareness, and conversions.
    • Engage in conversation (including direct message, inquiries, and comments) with consumers/followers in a brand voice.
    • Curate a range of engaging posts, focusing on current product and key company initiatives.
    • Manage press inquiries. Work with our external public relations agency as a liaison to the brand which could include coordinating interviews.
    • Design and maintain an influencer and gifting marketing strategy and establish program KPI’s in partnership with eCommerce and the creative team. Manage all lists and communications with key influencers. Brainstorm creative ways to cross-promote and collaborate with influencers.
    • Provide creative direction to partners.
    • Hypothesize, test, and learn (from demographics, messaging, creative, and campaigns with influencers).
    • Create compelling copy for newsletters and build a newsletter cadence with ecommerce teams. 
    • Develop a working knowledge of the brand, as well as current and past product styles.

    Requirements:

    • Minimum 2-5 years experience in social media, copywriting and/or public relations.
    • Comprehensive understanding of social media platforms and metrics, editing applications, and other best practices.
    • Ability to effectively communicate information and ideas in written, photo, and video formats. Video editing experience is appreciated, but not necessary.
    • Strong storytelling skills with ability to distill content into bite-sized social media captions and images that resonate on social media.
    • Ability to create appropriate brand copy.
    • Knowledge of international PR and markets is a plus.
    • Entrepreneurial, highly motivated self-starter with ability to work collaboratively and independently.

    To apply please submit your resume to:  careers@brothervellies.com

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    Part-Time Retail Associate
    Job Description

    Brother Vellies is looking for someone who is a self-starter, organized, personable, and a quick thinker to join our team and assist with retail operations for the brand including our physical store located in Greenpoint, Brooklyn, as well as fulfillment of our direct-to-consumer orders on BrotherVellies.com. This person should be enthusiastic, friendly, energetic, and a creative problem solver with a genuine love of sales and desire to provide outstanding customer service. This person will assist with all sales activities in our Brooklyn boutique including but not limited to:

    Retail/Ecommerce Fulfillment Responsibilities:

    • Keep the floor stocked and current.
    • Organize the back of house efficiently.
    • Must have a general working knowledge of Shopify.
    • Perform cycle counting and ensure inventory is properly tracked and updated in Shopify. Also manage any off-premise inventory housed in storage or at our distribution center. 
    • Fulfill DTC customer orders in a timely manner. Deliver orders to local customers if needed by a certain time. 
    • Develop a working knowledge of the brand, as well as current and past product styles 
    • Provide exceptional customer service. Responsible for responding to inquiries in the customer service email inboxes and answering the store telephone in a courteous manner. 
    • Must have great clienteling skills and be able to connect with and reach out to customers and build a personal book of business.
    • Maintain a working knowledge of the customer database, top customers, and common customer needs.
    • Proactively communicate with customers about delayed orders, order discrepancies, account errors and manage other issues.  
    • Protection of company assets through loss prevention and expense efficiencies.
    • Executing our annual sample sale.

    Office/Store Responsibilities: 

    • Maintain store and bathroom appearance, organization, and cleanliness. 
    • Maintain store plants and decor. 
    • Focus on product and instore initiatives that delight the customer – including marketing/events/visual merchandising.
    • Ensure execution of and provides input into the creation of store retail performance and store operations strategy. Help create strategies that can drive sales and improve store experience. 
    • Communicate any maintenance issues to landlord for repairs.

    Additional Requirements:

    • Physical demands: This position can involve constant motion, talking, listening, lifting and reaching for items, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders.
    • Prepare end of day reports and reporting on customer feedback. 
    • Available to work a variety of hours, which may include some early mornings, evenings, and weekends.
    • Ability to work as part of a team and take initiative independent of direct supervision.
    • Ability to multitask while being attentive to customers and remaining flexible to the needs of business. 
    • Previous experience in luxury retail, customer service, or other related fields.
    • Problem-solver who can prioritize among multiple and oftentimes competing priorities.
    • Excellent writing, communication, and presentation skills.
    • Good organizational skills with an ability to multi-task and strike a balance between creativity and critical thinking in a fast-paced environment.
    • Ability to adeptly tackle complex organizational problems with a solutions-oriented mindset.
    • Entrepreneurial, highly motivated self-starter with ability to work collaboratively and independently.

    What Success Looks Like for This Role:

    • Increased customer base and retail store sales.
    • Achieving sales and clienteling goals and business objectives.
    • Tracking success and reporting on what's working and what's not so that we can iterate and improve on a regular basis.
    • Accurate and timely fulfillment of online orders.
    • Compelling in-store merchandising and window displays that attract customers.
    • Customers and people who visit the store enjoy their shopping experience, feel welcomed, and feel like they were attended to by a knowledgeable and helpful person.
    • An organized back-of-house that is easy to navigate and that is stocked with the appropriate items. 
    • Creating and maintaining a pleasant store environment that encourages and facilitates professionalism, kindness, teamwork, and selling.

    If interested, please send cover letter and resume to careers@brothervellies.com

    Brother Vellies is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

    To apply please submit your resume to:  careers@brothervellies.com